The goal of every business transformation project – successful implementation. From our perspective, this is defined as delivering the business case on time and on budget. Implementation success is rooted in five core factors, with an additional sixth success factor to consider.
The additional factor to consider in successful implementation is the implementers themselves – the quality of the people involved, their ability to work as a team, and their ability to deal with risks and issues.
To understand the difference TBO brings, we can look at two approaches to implementation:
Failed systems implementation impacting the core supply function of a U.S. oil refiner: The project involved a large team with staff from multiple vendors. The team was fractured with each group executing on its own. Risks were not documented and the complexities of technical implementation were not well understood. Poor communication with sponsors allowed problems to be ignored until just before project due date. In assessing what went wrong we identified four factors:
The TBO approach is to use talented and experienced teams to execute all aspects of delivery. To avoid these pitfalls our projects are staffed with experienced individuals or teams who bring a clear understanding of both technical requirements and the demands of the client’s domain.
Our people all understand the importance of planned and open communication in any successful project and that communication is not always about good news wanted to get the importance of communication in there.
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