It is commonly understood that successful change relies on closing gaps between the current and future state. Most change practitioners categorize the gaps in relation to people, process, and tools.^1,2,. Most change projects focus on the people side, with emphasis on internal stakeholders. In most projects, this comes down to the direct impacts on the users of new technology and/or process. This approach works if projects involve big technology investments like ERPs, where the overwhelming impact is internal.